Privacy Policy

Last updated: December 2025

Channel Islands Adventure Company (“CIACo,” “we,” “our,” or “us”) is a DBA of Santa Barbara Adventure Company, Inc., which also operates Santa Barbara Wine Country Tours and Coastal Team Building. Because these brands operate under the same parent company, certain systems, marketing platforms, analytics tools, and customer relationship management tools may be shared across them. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, book a tour, or interact with our services.

Information We Collect
How We Use Your Information
Sharing Your Information
Cookies and Consent
Data Retention
Your Rights
Children’s Privacy
Security
Changes to This Policy
Contact Us

1. Information We Collect

We collect personal information that you provide directly to us, information that is collected automatically when you use our website, and information we receive from third-party systems that help us operate our business.

Information You Provide Directly

This may include information you provide when you:

Book a tour or reservation
Complete a digital waiver
Create an account in our booking system
Subscribe to our newsletter or text messages
Contact us via forms, email, phone, or chat
Enter a promotion, contest, or survey

Depending on the interaction, this may include:

Name
Email address
Phone number
Mailing address
Booking details (tour type, date, boat departure, group size, preferences, etc.)
Participant details such as age, height, weight, or other information needed for safety or logistics
Payment details (processed by third-party payment processors; we do not store full credit card numbers)
Waiver information, including signature and any relevant participant details required for legal and safety compliance
Account login details, if you create an account in our booking system
Any additional information you choose to provide in forms, surveys, or promotions

Automatically Collected Information

We automatically collect certain information about your device and how you interact with our website. This may include:

Device and browser information
IP address
Pages visited and actions taken on the site
Time spent on pages
Referring URLs and general location information
Advertising and engagement metrics

This information is collected through cookies, pixels, scripts, and other similar technologies used for analytics, site performance, and advertising purposes.

Information from Third-Party Systems

When you make a reservation, complete a waiver, or interact with certain features on our website, we receive the information necessary to process your booking and manage your participation from third-party service providers. These may include booking and reservation systems, payment processors, waiver platforms, communication tools, and customer relationship management systems.

These systems collect only the information needed to fulfill your reservation, manage waivers, process payments, provide customer support, or perform related services, and they operate under their own privacy policies.

2. How We Use Your Information

We use your personal information to:

Process bookings and payments
Communicate with you about your reservation, tour details, or questions
Coordinate logistics for activities such as Channel Islands trips, kayak tours, and related adventures
Send transactional SMS/text messages related to your booking (if you have opted in)
Send newsletters, promotional offers, and updates (if you have opted in)
Improve our website, services, and overall guest experience
Deliver and measure the performance of advertising and marketing campaigns
Collect and manage legally required waivers
Respond to questions submitted via contact forms, email, phone, or chat
Register and maintain customer accounts in our booking system
Administer contests, promotions, and surveys
Support shared operations and marketing efforts across our family of brands
Comply with legal, regulatory, and safety obligations

We do not sell your personal information. We may share it with trusted service providers who help us operate our business, such as:

Website hosting and infrastructure providers
Booking and reservation management platforms
Payment processors
Digital waiver platforms
Email marketing and customer relationship management tools
Analytics and reporting services
Advertising and remarketing platforms
Media hosting and content delivery services
Customer support and chat tools

These providers use your information only as necessary to perform services on our behalf and are contractually required to protect your data and keep it confidential. We may also disclose information when required by law, to enforce our policies, or to protect our rights, property, or safety, or the rights, property, or safety of others.

We use cookies and similar technologies to support functionality, analytics, and marketing. Your choices may vary based on your location:

California visitors: You may opt out of the “sale or sharing” of personal information and limit the use of sensitive personal information via the “Do Not Sell or Share My Personal Information” or “Your Privacy Choices” link, where provided, or by using our Opt-Out Preferences page.
EU/UK visitors: We require your opt-in consent before setting non-essential cookies.
Other regions: You may see an informational cookie banner with options to manage your preferences.

Our cookie banner allows you to manage or withdraw your consent to non-essential cookies at any time.

5. Data Retention

We retain personal data for up to 360 days, unless a longer retention period is required for legal, safety, or business purposes. After this period, we delete or anonymize the data.

6. Your Rights

Your privacy rights depend on your location.

California (CCPA/CPRA)

Right to know what personal information we collect
Right to request access to your personal information
Right to request deletion of your personal information
Right to request a portable copy of your personal information
Right to opt out of the sale or sharing of your personal information
Right to limit the use and disclosure of sensitive personal information
Right to non-discrimination for exercising your rights

EU/UK (GDPR)

Right to access the personal data we hold about you
Right to rectify or erase your personal data
Right to restrict or object to processing
Right to data portability

To submit a request to access, delete, correct, or obtain a copy of your personal information, you may contact us at letsgo@islandkayaking.com. We may need to verify your identity before fulfilling certain requests.

To opt out of the sale or sharing of personal information or to limit the use of sensitive personal information, please use the tools and links provided in our cookie banner and our Opt-Out Preferences page.

7. Children’s Privacy

Our trips may be enjoyed by families, but we do not knowingly collect personal information directly from children under 13. Any minor-related data (such as name, age, or waiver details) is provided by a parent or legal guardian as part of the booking or waiver process.

If you believe we have collected personal information from a child under 13 without proper consent, please contact us and we will delete that information.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we handle your information.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

Channel Islands Adventure Company
(Operated by Santa Barbara Adventure Company, Inc.)
Email: letsgo@islandkayaking.com
Mailing Address: PO Box 208, Santa Barbara, CA 93102
Phone: (805) 884-9283